At Alive Herbal, we value and respect your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website (https://aliveherbal.com/) or use our services. By accessing our website or providing your information, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

a. Personal Information:

  • Name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details (processed securely via third-party payment providers)

b. Non-Personal Information:

  • IP address

  • Browser type

  • Device information

  • Pages visited and interactions with the website

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill orders

  • Communicate with you about your orders, promotions, and updates

  • Improve our website, products, and services

  • Prevent fraud and ensure website security

  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors who assist with payment processing, shipping, and website analytics.

  • Legal Authorities: When required by law, such as in response to legal requests or fraud prevention measures.

4. Data Security

We implement security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access & Correction: Request access to or correction of your personal data.

  • Opt-Out: Unsubscribe from promotional emails by clicking the “unsubscribe” link.

  • Data Deletion: Request the deletion of your personal information, subject to legal obligations.

To exercise these rights, email us at aliveherbalus@gmail.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For any privacy-related concerns, please contact us at:

📧 Email: aliveherbalus@gmail.com
📞 Phone: 646-255-2318 | 347-318-3036
🏬 Store Address: 449 Nostrand Ave, Brooklyn, NY 11216, USA
🕛 Store Hours: 11 AM – 10 PM, 7 days a week